Terms and Conditions for Man and Van West Kensington Services

These Terms and Conditions set out the basis on which Man and Van West Kensington provides domestic and commercial moving, transport, loading, unloading, and related support services in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. For the avoidance of doubt, these terms apply to all West Kensington man and van services unless otherwise agreed in writing. They are intended to create clarity on the booking process, payment requirements, cancellations, liability, waste handling, and the law that governs the agreement.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating the man and van West Kensington service, and references to “you” or “the customer” mean the person, business, or organisation requesting the service. If you book on behalf of another person, you confirm that you have authority to do so and that both you and the end user understand these terms. Nothing in this document affects your statutory rights where such rights cannot legally be excluded.

We reserve the right to update these terms at any time. The version in force at the time of booking will apply to that booking unless a later version is expressly accepted by both parties. Any variation to these terms must be agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply to the fullest extent permitted by law.

1. Booking Process

All bookings for West Kensington man and van services are subject to availability and are only confirmed once we have accepted the job details and issued a booking confirmation, written quotation, or other clear acceptance. A quotation is based on the information you provide, including item type, access conditions, distance, time requirements, and any special handling needs. If the actual job differs from the description provided at the time of booking, we may revise the price, timings, or service terms accordingly.

You must provide accurate and complete information when requesting a booking. This includes the collection and delivery addresses, access details, floor levels, lift availability, parking restrictions, item dimensions, weight, fragility, and any requirement for dismantling, reassembly, packing, or additional labour. If key details are omitted or later found to be incorrect, we may not be able to complete the work as originally quoted, and any additional time or resources required may be charged at the applicable rate.

We may ask you to confirm the booking by email, text message, online form, or another written method. A booking may be provisional until confirmed by us. We do not guarantee availability for specific dates, vehicles, or crew sizes until confirmation is issued. It is your responsibility to check all booking details carefully, including the date, time window, service scope, and any stated exclusions. If you notice an error, you must notify us promptly so that we can correct it before the job begins.

2. Service Standards and Customer Responsibilities

We will carry out the service with reasonable care and skill, using suitably trained personnel and appropriate equipment for the agreed job. However, you are responsible for ensuring that the property and items are ready for collection or delivery at the agreed time. This includes clearing access routes, securing pets, removing hazards, and ensuring that items are suitably packed unless packing has been included in the service scope.

Unless otherwise agreed, we are not responsible for dismantling items that were not identified in advance, disconnecting appliances, or handling goods that require specialist expertise. We may refuse to move items that pose a safety risk, are illegally held, are prohibited by law, or are likely to cause damage to property, vehicles, or other goods. Our staff may also decline to carry out actions that would breach health and safety requirements or exceed the agreed service scope.

If parking restrictions, congestion, waiting time, or building access issues delay the job, any resulting additional labour or vehicle time may be chargeable. You must obtain any permits, authorisations, or access permissions that are required for the service unless we have expressly agreed to arrange them. Failure to secure suitable access may result in delays, aborted attendance, or additional costs.

3. Payments and Charges

Prices are typically based on a combination of labour time, vehicle use, mileage, waiting time, number of movers, and any additional services requested. Unless stated otherwise, quotations are estimates based on the information supplied and may be adjusted if the scope changes. Any extra work requested on the day, including additional stops, heavier lifting, stairs, or extended waiting, may be charged at the applicable hourly or fixed rate.

Payment terms will be stated at the time of booking or on the invoice. We may require a deposit, partial prepayment, or full payment in advance for certain jobs. In some cases, payment may be due immediately upon completion of the service. We accept payment by the methods specified in the booking confirmation or invoice. If a payment is declined, reversed, or remains outstanding, we may suspend future bookings and recover any sums due, including reasonable collection costs where permitted by law.

All charges are stated inclusive or exclusive of VAT depending on our tax status and as shown on the quote or invoice. Any applicable taxes, congestion-related charges, parking costs, tolls, or disposal fees will be identified where possible. Unless otherwise agreed, the customer is responsible for reimbursing unavoidable third-party charges incurred in performing the service.

4. Cancellations, Rescheduling, and Waiting Time

You may cancel or reschedule a booking by giving notice in accordance with the timeframe stated in your confirmation. If no specific timeframe is provided, reasonable notice should be given. Cancellations made at short notice may incur a fee to cover allocation of staff, vehicle planning, and lost time. If we have already dispatched a vehicle or arrived at the location, you may be charged a call-out or minimum service fee.

Where a booking is rescheduled, we will try to accommodate your preferred new date, but availability cannot be guaranteed. If the revised details materially change the original scope, we may issue a new quotation. We also reserve the right to cancel or postpone a booking where there are circumstances beyond our control, including severe traffic disruption, extreme weather, vehicle breakdown, staff illness, unsafe access, or any event that makes performance impractical or unsafe.

If you are not ready at the agreed collection time, waiting time may be charged in accordance with our standard rates. If access is not available, if you are absent, or if the job cannot proceed because necessary information was withheld, we may treat the service as aborted and charge reasonable costs already incurred. This does not limit any rights you may have under consumer law where the service was not provided with reasonable care and skill.

5. Liability and Damage

We will take reasonable care when handling your property. However, our liability is limited to loss or damage caused by our negligence, breach of contract, or wilful misconduct. We will not be liable for pre-existing damage, items that were insufficiently packed, hidden defects, weakened furniture, unstable assemblies, or damage resulting from customer instructions that we reasonably followed. It is your responsibility to ensure that items are appropriately protected unless we have expressly agreed to provide packing materials or packing services.

Where damage is alleged, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the job. You should provide photographs, a description of the item, and details of the circumstances. We may need an opportunity to inspect the item or the location before any claim is assessed. If you fail to notify us promptly or if the item has been altered, repaired, or disposed of before inspection, this may affect our ability to investigate the claim.

To the maximum extent permitted by law, we are not liable for indirect, special, or consequential losses, including loss of profit, loss of opportunity, business interruption, or emotional distress. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

6. Waste Regulations and Disposal

If the Man and Van West Kensington service includes removal of waste, unwanted items, or clearance materials, such work will be carried out in compliance with applicable UK waste laws and duty-of-care requirements. Waste must be described accurately at the time of booking, including whether it contains general household waste, bulky items, electrical items, or materials requiring special handling. We may refuse to remove prohibited, hazardous, or unclassified waste unless the necessary arrangements and legal requirements have been confirmed in advance.

You confirm that any waste handed to us is owned by you or that you are authorised to dispose of it. Once waste is transferred for lawful disposal or recycling, ownership passes in accordance with the arrangements made for the job. You must not place prohibited substances, chemicals, asbestos, clinical waste, gas cylinders, or other controlled materials into the load unless we have expressly agreed and the law permits it. If we suspect that waste has been misdescribed, we may decline collection or charge additional costs arising from segregation, reclassification, or compliant disposal.

Where relevant, we may use licensed waste transfer, reuse, recycling, or disposal facilities and may issue a waste transfer note or equivalent documentation where required. You agree to cooperate with any reasonable requests needed to ensure lawful disposal, including providing accurate descriptions of the waste and confirming its origin. If a job involves mixed waste and reusable items, we may separate the load where appropriate in order to comply with legal and environmental obligations.

7. Insurance, Access, and Force Majeure

We maintain insurance cover appropriate to the nature of our operations, but this does not mean that every item is insured for its full replacement value unless expressly stated in writing. High-value items, antiques, artwork, jewellery, collectables, and specialist equipment should be declared in advance and may require additional arrangements. Where items are particularly valuable or fragile, you should consider obtaining your own insurance cover.

You are responsible for ensuring that both collection and delivery locations are accessible for our vehicle and team. This includes obtaining permission for entry, use of lifts, loading bays, driveways, and shared spaces where needed. If access is restricted and the service cannot be performed safely or efficiently, we may need to refuse entry, wait, or reschedule, and any resulting costs may be charged to you.

We will not be liable for failure or delay caused by events outside our reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, civil disturbance, fire, flood, epidemic restrictions, governmental action, or failures of third-party services. In such cases, we will use reasonable efforts to resume service or arrange an alternative time, but we will not be responsible for losses arising directly from the delay or disruption.

8. Complaints, General Terms, and Governing Law

If you have a concern about the service, you should raise it promptly so that we can investigate and attempt to resolve the issue. We may request supporting information, including photographs, the booking details, and a description of what occurred. Any informal resolution does not waive our rights under these terms unless we agree otherwise in writing.

If any part of these terms is deemed invalid or unenforceable, that part will be severed and the remainder will continue in full force. Failure by us to enforce any provision on one occasion does not mean that we waive our right to enforce it later. These terms constitute the entire agreement between the parties in relation to the service and supersede prior discussions, notes, or understandings unless incorporated into a written booking confirmation.

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer protection law provides otherwise. By booking the service, you acknowledge that you have read, understood, and agreed to these terms and that they form the basis of the contract for the man and van West Kensington service.